The Salesforce integration could be better, I hope they improve it.Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less. You can't just assign a phone number to a call queue or group.I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
Voicemail handling for queues and groups can't have their own shared voicemail box.Integration Platform as a Service (iPaaS).
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